Guarantee 1: 30 day correct purchase guarantee
At Carelux, we are committed to you investing in the best water filter solution you can. That’s why we guarantee your purchase is the correct decision for you with a 30 day money back purchase guarantee.
At Carelux we guarantee to refund the full purchase price of your product if the product is faulty or defective. However, if you change your mind, and would like to return the product, within 30 days of receipt of shipment, the product must be returned to us in a re-sellable condition (unused & free from damage). Also, Buyer is responsible for return postage and 20% restocking fees will be charged on return. Please Note – In line with Australian health & safety guidelines unfortunately once water has passed through the water filter system, we can not give you a refund under our 30 day correct purchase guarantee.
Note that we will cover the cost of return postage when the item arrives damaged or faulty. For any other reason, the buyer has to pay the return postage costs. Once we have received the item, we will issue a partial refund (20% restocking fees will be charged on return).
Guarantee 2: Credit your purchase on a bigger better product guarantee
If after receiving your product, you are not happy with the looks or the filter does not fit your system, all returned items must be complete and in their original packaging. Buyer is responsible for return postage and 20% restocking fees will be charged on return.
Guarantee 3: Manufacturers Warranty Guarantee
We guarantee your new products are covered by our manufacturers full product warranty.
Then, once you have chosen the right filter for you, you will still have all the cover you need to ensure it performs just as we say it will.
As Carelux is the one stop shop for shower filtration, we sell the best brands from the best manufacturers from all over the world. With such an array of different filters at different price ranges from different manufacturers there is different warranty periods for different filters. So now you know we are here to stand by your purchasing decisions, so take a look on the specifications tab of the product your interested in and you will find the manufacturer’s warranty for that product.
We Guarantee it.
Guarantee 4: Our Quality Assurance Guarantee
We guarantee we only sell quality equipment with a long credible history.
Quality products is all we want to know about. We have no time for cheap and nasty inferior systems. Some of our manufacturers have been producing water filtration for over 150 years. If it does not stand the test of time and stand up to our guarantees then it will not be on our website or it will be removed from our website. Simple as that.
Guarantee 5: Our Replacement Reminder Guarantee
We guarantee we will never forget you. We are committed to providing you with the ultimate in water purification and after sales service. Every 12 months a member from our team will contact you to remind you and ensure you receive your new replacement filter cartridges so you and your family continue to stay safe consuming filtered clean healthy water.